2020 has been such a ~special~ year for us all. So special, in fact, that we want to recap it for you all. Most of the time page views or likes drive these recaps, but we think this year deserves more. So without further ado we present to you SwanLeap’s greatest hits 2020.

• The SwanLeap Guide to FedEx and UPS Surcharges – Because you can always count on the big guys major providers to find a reason to raise prices (even with record profits).
• Supply Chain Optimization through Rate Shopping – With the onset of price hikes surcharges many shippers started looking to expand their delivery networks and adopt rate shopping.
• The Rising Value of Customer Experience in E-commerce – As COVID-19 caused an eCommerce boom, online retailers scrambled to meet customer demands
• The Impact of Heavy Goods Returns on Brand Loyalty – Speaking of customer experience, did anyone else end up getting the wrong furniture and then getting to keep it?
• How Can Businesses Start Tracking Supply Chain Management Analytics? – Supply Chain entered the board room as businesses looked for better shipping analytics. What surprised us is the sheer lack of data most companies have.
• Record OTVI (Outbound Tender Volume Index) Metrics Mark 3 Week High For Carriers – Capacity crunches made freight contracts non-existent as providers conveniently “ran out of trucks” (read: sold freight to the highest bidder).
• Is Amazon’s Final Mile Network Crumbling? – Remember when Amazon got into #vanlife? But seriously, we didn’t expect them to rent every uhaul in town to expand their final mile network.
• Here’s Why a COVID Vaccine is a Supply Chain Issue – A vaccine created by innovation delivered by a supply chain that hasn’t seen much innovation. This should be interesting.
• The Supply Chain Delivering Your Christmas Tree – Before you toss out that old Christmas tree, why not learn about where it came from?
• Despite the Holiday rush, UPS is refusing orders – We knew there would be early cutoff dates In 2021, the major parcel carriers will be aggressively expanding their delivery networks.